Ashley Gifts Return Policies:
Products could be returned within 30 days of shipment. Please send return request from Amazon first.
We will send replacement or refund you if product is defect; Please send defect product photos to us as a reference, in most of cases, we don’t need broken product back, please do not send them back unless you get approval from us.
After get authorization from us, you might return products to us. Returned items without defects will be refunded only product price. Restocking fees may apply. Basically, we don't accept customizable embroidered product unless it is a defect product. Customers have responsibility for all shipping costs which include the shipping costs we send to customer; We don’t refund shipping costs. Products must be returned in their original packaging with all original labels on in order to be eligible for a refund.